Amazing customer service - @TwelveSouth

My fave iPhone case ever has been the @TwelveSouth BookBook. It looks like an awesome mini-book. A few have mistaken it for a bible. Thus, I look chaste & pious, completely hiding the fact that I'm on Reddit reading questionable articles. (/atheism is really funny....)

This week my iPhone 5's BookBook died and I was mourning it's untimely demise on Twitter.



Safe to say it's a well loved case, see how the spine is really worn?



All the letters wore off awhile back. It does resemble an oft-read book which gives me even more reason to love it.

Anyway, it seems that @TwelveSouth employees tweet. One of them caught the thread & asked me to DM him to discuss. The response was immediate & very proactive. I told him up front I didn't want anything & waxed philosophic about the BookBook. He thanked me for the kind words & suggested I contact them to see if I was still covered under the warranty. Seriously awesome customer service.

Thnx @TwelveSouth for not only making great products & standing behind them, but for having such great associates.

(I'll post an update if there is one-)